Shipping Policy

Last updated: 07.07.2026

Thank you for shopping with [Your Store Name]. We are based in Switzerland and currently ship to customers across Europe. Please read our shipping policy below for information about processing times, shipping costs, delivery estimates, customs, and more.

1. Shipping Destinations

We currently ship to the following countries within Europe:

• Switzerland

• European Union countries

• United Kingdom (if applicable)

• Other European countries listed at checkout

If your country is not available at checkout, please contact us at [your email address] and we will let you know whether shipping can be arranged.

2. Order Processing Time

All orders are processed within [1–3 / 2–5] business days after payment has been received and confirmed.

Please note:

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During busy periods such as holidays, sales, or product launches, processing times may be slightly longer.

• If there is a significant delay in shipping your order, we will contact you by email.

3. Shipping Times

Estimated delivery times after dispatch are as follows:

• Switzerland: [1–3] business days

• EU countries: [3–7] business days

• Other European countries / non-EU Europe: [5–10] business days

Please note that delivery times are estimates only and may vary depending on the destination, customs clearance, courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the size/weight of your order.

Example structure:

• Switzerland: CHF [amount]

• EU countries: CHF / EUR [amount]

• Free shipping on orders over CHF / EUR [amount] (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Customs, Duties, VAT, and Import Taxes

As we are based in Switzerland, orders shipped to countries outside Switzerland may be subject to:

• import duties

• customs fees

• local VAT or taxes

• handling fees charged by the shipping carrier or customs authorities

These charges are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking with your local customs office for more information about possible import charges before placing an order.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if tracking is available for your shipment).

You can use this tracking number to follow the progress of your delivery.

7. Incorrect Address Information

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [your email address]. We will do our best to update it before the order is shipped, but we cannot guarantee changes once processing has started.

8. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at [your email address] within [7 / 14] days of the expected delivery date or delivery receipt.

Please include:

• your order number

• your full name

• photos of the damaged parcel/product (if applicable)

• any relevant delivery information

We will work with the shipping carrier to investigate the issue and find a suitable solution where possible.

9. Failed Deliveries and Unclaimed Parcels

If a parcel is returned to us because:

• the delivery was refused,

• the parcel was unclaimed,

• the address provided was incorrect or incomplete,

we may contact you to arrange reshipment. Additional shipping charges may apply for resending the order.

10. Split Shipments

In some cases, we may ship your order in separate packages, depending on product availability, packaging requirements, or shipping restrictions. If this happens, you will be informed where appropriate.

11. Delivery Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• customs inspections or clearance delays

• courier disruptions

• weather conditions

• strikes

• transportation issues

• peak seasonal demand

12. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us at:

[Your Store Name]
Email: [your email address]
Website: [your website URL]